Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up menu will show up. It offers comprehensive information about all the actions that you can carry out on the given page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a rich collection of how-to videos illustrating how to use our web hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you searching for, take a glance at our comprehensive Frequently Asked Questions section, which contains questions asked by real clients and offers practical solutions. We constantly "revamp" our Frequently Asked Questions database with new questions & answers in an attempt to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you need in the FAQ database either, we have a excellent team of client support engineers available 24-7-365 and eager to help you with any question. Each support ticket you open will be responded to in less than 1 hour (the average trouble ticket response time being about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 96097

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com